2023 Technology Survey

As a follow-up to the 2013 Technology Survey and 2018 Technology Survey, the Permanent Commission has partnered with the Legal Services Corporation's Office of Data Governance and Analysis to conduct a 2023 New York State Civil Legal Aid Technology Survey. Providers all over the state were asked to participate and share their current state of technology implementation by responding to the approximately 35-question survey. The Office of Data Governance and Analysis is analyzing the 2023 data and, where applicable, will make comparisons to the 2018 and 2013 data.

Check back here later in the year for results. Only anonymous aggregated data results will be published.

About the Survey

The 2023 Technology Survey asked questions about budget, staffing, training, policies, cybersecurity, hardware and software, and service delivery. New this year were questions about remote working and cybersecurity which were not topics of primary concern prior to the pandemic.

The survey was distributed to all JCLS and IOLA grantees, as well as other civil legal aid programs throughout the state. The goals of the survey are to: 

  • understand what technology is available to legal service providers, their advocates, and their low-income clients,
  • understand how legal service providers are managing their technology, 
  • identify potential areas where improvements in technology access and utilization could increase the delivery and efficacy of legal services to low-income clients, 
  • update baseline information gathered in 2013 and 2018 surveys,
  • identify gaps and weaknesses to inform future training and conferences,
  • identify successful initiatives and projects to share with the wider community, and
  • assist the Commission with its recommendations regarding funding technology infrastructure. 


The Commission thanks the 2023 Survey Planning Committee for their assistance with the survey:

  • Sarah Abdelhadi, Research Associate, Legal Services Corporation, Office of Data Governance and Analysis
  • Helaine Barnett, Chair, Permanent Commission on Access to Justice
  • Glenn Baum, Data & Technology Training Manager at the Legal Aid Bureau of Buffalo, Inc.
  • Christine M. Fecko, General Counsel, NYS IOLA Fund
  • Colleen Finan Fehringer, Deputy Director of Grant Administration, NYS IOLA Fund
  • John Greiner, Founder & CEO, Just-Tech
  • Rochelle Klempner, Office of Court Administration Counsel to the Technology Working Group
  • Scott D. Musoff, Partner, Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
  • Christopher Schwartz, Community Empowerment Advisor, LegalServer
  • Holly R. Stevens, PH.D., Chief Data Officer, Legal Services Corporation, Office of Data Governance and Analysis
  • Deborah Wright, Chair, Technology Working Group